Build Financial Confidence

We are committed to providing responsible, secure and transparent products and services to help people and business build financial resilience.

Build Financial Confidence Goals

  • Provide access to credit to at least 4 million individuals from underserved or underrepresented populations from 2021 through 2025
  • Provide at least 5 million individuals with tools, resources, and educational content to improve financial well-being from 2021 through 2025
  • Support small businesses, including by reaching $100 billion in spending by consumers at small, independently owned retailers or restaurants on Small Business Saturday and during other Shop Small campaigns from 2021 through 20251
  • Invest $500 million to build more resilient and equitable communities from 2021 through 2025

 

2022-2023 Progress and Highlights

  • $42.9 billion in estimated reported spending by US and UK consumers at small businesses, including independent retailers and restaurants on Small Business Saturday events in 2021 and 2022 1
  • 2.2 million new cards (basic and supplemental) issued in the US to Card Members from underrepresented groups from 2021 through 2022
  • 6.2 million individuals enrolled in MyCredit Guide as of December 2022
  • $595 million in investments, community development loans, and grants made or to which capital was committed from 2021 through 2022

Data Protection & Privacy

Protecting our corporate, customer, and colleague information is a priority for us. With cybersecurity threats on the rise, we continue to enhance our global security measures. Our information and cybersecurity program is designed to identify risks and protect the confidentiality, integrity, and availability of our data, as well as our information systems. The program is built upon a foundation of advanced security technology, a well-staffed and highly trained team of experts, and robust operations based on the National Institute of Standards and Technology Cybersecurity Framework. This consists of controls designed to identify, protect, detect, respond, and recover from information and cybersecurity incidents.

American Express has maintained the lowest US fraud rates among major credit card networks for the past 16 years, according to the February 2023 Nilson Report.

Learn more in our 2022-2023 ESG Report, 2023 Proxy Statement, 2022 Annual Report, Data Protection and Privacy Principles, Privacy Statement, and Privacy Center.

Data Protection & Privacy
Data Protection & Privacy